Background
Work Experience
4+ years of hands-on IT support, AI automation, and professional experience across technical and customer-facing roles.
AI Accelerator Participant
Jan 2026 – Apr 2026
Road to Hire · Fort Mill, SC (Hybrid)
Full-time Paid Program
- Built a fully automated AI-powered job search system using Make.com, SerpAPI, Google Gemini, and Google Sheets — managing API integrations, access workflows, and documentation end to end
- Diagnosed and resolved complex technical issues across multiple SaaS platform integrations, demonstrating strong analytical and troubleshooting skills
- Collaborated with peers on technical projects and presentations in a professional team environment, meeting deadlines consistently
- Earned multiple Anthropic AI certifications and developed skills in prompt engineering, automation, and generative AI tools
IT Support Technician
Jan 2020 – Aug 2024
Deeper Life Bible Church · Charlotte, NC
4 Years
- Provided Tier 1/2 technical support for 100+ users — troubleshooting and resolving hardware, software, network, and Microsoft 365 issues quickly and professionally
- Configured, installed, and maintained desktops, laptops, mobile devices, and peripherals — handling full device lifecycle from provisioning through offboarding
- Managed user accounts in Windows environments including account creation, group assignments, password resets, MFA configuration, and access management
- Supported complete onboarding and offboarding workflows — coordinating device setup, account provisioning, asset tracking, and access deactivation
- Maintained technical documentation of support procedures, troubleshooting steps, and resolutions for all incidents
Customer Service Associate
Feb 2022 – Dec 2025
Aramark – Campus C-Store · Durham, NC
Part-time
- Demonstrated strong communication and professionalism in a high-volume customer-facing environment