Available for IT Roles · Charlotte, NC

Andrew
Boakye

IT Support Professional and AI Builder. I fix systems, build automations, and help people accomplish more through technology.

4+
Years IT Experience
100+
Users Supported
6+
Certifications
Background
Andrew Boakye
Who I Am

I was born and raised in Ghana and moved to the United States at age 11. From a young age I was fascinated by how things work — I took apart my first computer just to understand what made it run. That curiosity turned into a career.

I recently graduated with a B.S. in Information Technology with a Cybersecurity concentration from North Carolina Central University — becoming the first in my family to graduate from college.

I recently completed the Road to Hire AI Accelerator, a 13-week full-time program in Fort Mill, SC where I built real AI automations and earned multiple certifications. I bring 4 years of real IT support experience and a genuine passion for using technology to help people.

My goal is to work in IT Support or Cybersecurity while continuing to build with AI tools on the side.

boakyeandrew1@outlook.com
🎓 Education

B.S. Information Technology
Cybersecurity Concentration
North Carolina Central University · Dec 2025

🚀 Completed Program

Road to Hire AI Accelerator
Completed · Jan 2026 – Apr 2026
Fort Mill, SC · Hybrid · Full-time paid
AI fundamentals, prompt engineering, automations

💼 Career Goals

IT Support Specialist · Help Desk Technician · Desktop Support · Entry-Level Cybersecurity Analyst · AI-adjacent IT roles

📍 Location & Availability

Charlotte, NC · Open to relocation across the US · Remote ready · U.S. Citizen · Available immediately

Technical Skills
What I Work With

A broad technical foundation built through 4 years of real IT support, coursework, labs, and hands-on projects.

🖥️
IT Support & Help Desk
Tier 1/2 SupportHardware TroubleshootingRemote SupportTicket ManagementEscalationUser OnboardingOffboarding
🔧
Hardware & Devices
PC AssemblyComponent RepairDesktops & LaptopsPeripheralsMobile DevicesPrintersInventory TrackingAsset Management
💻
Operating Systems
Windows 10/11macOSLinux (Ubuntu)System AdministrationAccess Controls
🌐
Networking
TCP/IPDNSDHCPVPNLAN/WANWi-Fi TroubleshootingSubnettingWiresharkFirewalls
🔐
Identity & Access
Active DirectoryMFA SetupPassword ResetsPermissions ManagementUser Lifecycle
🛡️
Cybersecurity
Security PrinciplesAccess ControlsPatch ManagementInformation AssuranceVulnerability AssessmentPenetration Testing (labs)
☁️
Cloud & Software
Microsoft 365Google WorkspaceSoftware Configuration
🤖
AI & Automation
Prompt EngineeringMake.comGoogle GeminiClaude (Anthropic)Generative AIAPI IntegrationsPython
Credentials
Certifications

Earned through coursework, professional programs, and self-directed learning.

✓ Earned
AI Fluency for Students
Anthropic · March 2026
✓ Earned
Claude 101
Anthropic · March 2026
✓ Earned
AI Fluency: Framework & Foundations
Anthropic · March 2026
✓ Earned
AI Fundamentals
DataCamp · 2026
⏳ In Progress
CompTIA A+
CompTIA · Actively Studying
⏳ In Progress
CompTIA Security+
CompTIA · Actively Studying
Portfolio
Projects

Hands-on projects spanning AI automation, cybersecurity, networking, and hardware — built through real work, labs, and independent learning.

Project 01 · Featured
Job Match Engine — AI-Powered Job Search Automation
Job searching was consuming 1–2 hours daily — scrolling job boards, writing cover letters from scratch, manually tracking applications, and rewriting the same LinkedIn messages over and over.
Make.comSerpAPIGoogle GeminiGoogle SheetsGmail APIJSON
5 daily SerpAPI queries search Google Jobs across Charlotte and remote IT roles. Gemini AI scores each match 1–10 against my resume, auto-generates a tailored cover letter, identifies top 3 skill gaps, and drafts a LinkedIn outreach message. Score filter (7+) and duplicate detection keep results clean. Every match is logged to Google Sheets and emailed automatically.
Result: Eliminated hours of daily manual job searching. Wake up every morning with a curated list of scored matches, cover letters, and outreach messages — ready to apply with zero extra effort.
Project 02
Claude + Gmail Integration — SOP & Workflow Automation
Teams needed a clear, repeatable process for connecting Claude AI to Gmail for automated email workflows — but no documentation existed to guide non-technical users through the setup.
Claude (Anthropic)Gmail APIMake.comGoogle Workspace
Built a complete Standard Operating Procedure documenting the step-by-step process for connecting Claude to Gmail via Make.com. Included authentication setup, prompt configuration, workflow logic, and troubleshooting steps. Presented to the full program cohort.
Result: Clear, reusable SOP that any team member could follow to set up the integration independently — reducing setup time and support requests.
Project 03
Gemini in Google Meet — Teach-Back Presentation
Team members needed to understand how to use Google Gemini inside Google Meet for real-time meeting intelligence — including summaries, action items, and live assistance — but lacked hands-on guidance.
Google GeminiGoogle MeetCanvaGoogle Workspace
Researched, designed, and delivered a full teach-back presentation on Gemini in Google Meet. Built a professional slide deck in Canva covering features, use cases, live demos, and best practices for AI-assisted meetings.
Result: Team gained practical understanding of Gemini's meeting features and how to integrate AI assistance into everyday Google Meet workflows.
Project 04
Comparative AI Analysis — Claude vs ChatGPT vs Gemini
With multiple AI tools available, teams and individuals needed a clear, structured comparison to make informed decisions about which tool best fits different use cases.
Claude (Anthropic)ChatGPT (OpenAI)Google GeminiResearch & Analysis
Conducted a structured evaluation of Claude, ChatGPT, and Gemini across multiple dimensions — reasoning, creativity, coding, summarization, and safety. Developed a scoring framework and presented findings with actionable recommendations.
Result: Delivered a clear, data-informed comparison that helps users and teams select the right AI tool for their specific workflows and goals.
Project 05
Personal AI Fluency Plan & Prompt Library
Most people use AI tools reactively without a structured strategy — missing opportunities to consistently get high quality outputs across different tasks and use cases.
Claude (Anthropic)Anthropic AcademyPrompt Engineering
Developed a comprehensive personal AI Fluency Plan mapping out learning goals, tool strategies, and skill development milestones. Built a reusable Prompt Library with tested, refined prompts for job searching, writing, research, technical troubleshooting, and more.
Result: A structured, repeatable system for getting consistently high-quality outputs from AI tools — reducing time spent on prompt iteration and improving results across every workflow.
Project 06 · Hardware
Custom PC Build — Full System Assembly from Scratch
Wanted to truly understand how computers work from the inside out — not just use one, but actually build one from scratch and have a fully working system I put together myself.
CPU & MotherboardRAM & Storage (SSD/HDD)GPUPSU & CoolingWindows 11BIOS Configuration
Researched and selected compatible components based on budget and performance requirements. Physically assembled the system — installed the CPU, applied thermal paste, seated RAM, managed cables, and mounted all components. Configured BIOS settings, installed Windows 11, and installed all drivers and software from scratch.
Result: A fully working custom desktop built entirely from scratch — a personal milestone that gave me deep hands-on knowledge of PC hardware, component compatibility, and system configuration.
Project 07 · Networking
College Networking Assignment — Router & Switch Configuration
Given a router and a managed switch as part of a college networking assignment, the goal was to configure both devices and verify that they could communicate with each other correctly.
Cisco RouterManaged SwitchCLI / Console CableIP AddressingStatic Routing
Configured a router and managed switch provided for the assignment, setting up IP addressing and ensuring the two devices could communicate with each other. Verified connectivity through the CLI and confirmed the network was functioning as required.
Result: Successfully established communication between the router and switch, meeting all assignment requirements and demonstrating foundational hands-on networking skills.